JMR Presentations

   Creating memorable Experiences for the

Customer and Employee

 Service Professional = Service Concierge

This session is designed to equip individuals with the skills and thought processes to create memorable service experiences through engaging and interactive, real-life simulations. 

• Customer Service Standards & Professionalism
• The Financial Impact of your Presentation
• Ownership
• Teamwork
• Becoming A Better Leader
• Supporting The Brand

Service Excellence for Diverse Cultures

 An interactive training program designed to provide participants with confidence when providing service to customers from diverse cultures. The workshop agenda will include:

• Bias in the Workplace
• Understanding Cultural Differences
• Providing Excellence to Culturally Diverse Clientele using the R.E.S.P.E.C.T model

Protecting the Asset - The Employee

Developing your employees and ensuring that they are happy requires a bit of work and may be challenging. However, it will all be worth it, and in the end, your staff will thank you in the long haul.

• Celebrating Excellence Through Award & Recognition
• Dealing with Stress and Mental Health
• Outside Influences that hinder productivity
• Deal with Challenging People

Train people well enough so they can leave, treat them well enough so they don't want to leave.

Richard Branson

All full sessions are - 2 to 3 hrs in length. Singular topics - 30-45 mins

Ask about customized sessions